98%
Lead Retention
Speed-to-lead workflow reduced leakage by responding instantly
~0
Missed Calls
Down from 40% during peak season
200+
Monthly Calls Handled
Fully automated via AI Voice Agent
The Challenge
Sequoia Ridge was missing 40% of inbound calls during peak season. Their answering service was expensive, impersonal, and failed to capture lead details consistently.
Our Solution
We deployed our AI Voice Agent with a custom HVAC-trained persona. The agent answers every call 24/7, qualifies the inquiry, captures equipment details, schedules appointments, and sends the technician a summary before the call even ends.
The Outcome
Lead retention hit 98%. Missed calls dropped to near-zero. The AI agent now handles 200+ calls per month, freeing the office manager to focus on dispatch and customer relationships.
Technology Stack
“Our customers think they are talking to a real person. The voice agent has been a game changer for our business.”
Tom Rodriguez
Owner, Sequoia Ridge HVAC
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