65%
Reservation Increase
Online + phone reservations combined
-22%
No-Show Reduction
After automated SMS confirmation flow
$8k/mo
Revenue Recaptured
Estimated lost reservation revenue recovered
The Challenge
Halcyon was losing reservations because their front-of-house staff couldn't answer phones during service. Walk-in wait times were unpredictable and Yelp reviews mentioned "impossible to book."
Our Solution
We built an AI phone receptionist that takes reservations, answers menu questions, handles dietary restriction inquiries, and sends confirmation texts. The system integrates with their POS for real-time table availability.
The Outcome
Online reservation attempts increased 65%, and no-show rates dropped 22% thanks to automated SMS confirmations. The restaurant recaptured an estimated $8k/month in previously lost reservations.
Technology Stack
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